Led design work with a team dedicated towards improving knowledge sharing cross-functionally at Bloomberg LP. Conducted 20+ user interviews and 5 research workshops to understand user pain points. Designed and tested prototypes with cross-functional stakeholders in order to cater design decisions to benefit customer service, sales, and product.

Led Human Computer Interaction team in project aimed at designing testbed for Honda - 99PLabs autonomous vehicle testing. Facilitated brainstorming sessions across specialized subteams including software and hardware engineering. Designed and iterated UI prototypes for recording and diagnosing autonomous vehicle testing. Interviewed 4 client stakeholders to ensure viability and assess needs of autonomous vehicle testing engineers. Led team in presenting proposed solutions from 12 cross-functional teams to client stakeholders.

Managed a mobile application project to provide resources and recommend meditation exercises for users struggling with mental health. Led weekly remote team meetings and assigned tasks to 6 software development interns. Held one-to-one meetings with interns to provide guidance and align on project status leading to a successful product launch. Produced clear and thorough project documentation, including project plans, reports and resources.

Supported various operational aspects of a textile product startup by performing a diverse set of tasks. Attended to customer service queries and resolved customer complaints over social media platforms. Implemented efficient inventory management for online sales to ensure accurate stock levels and minimize discrepancies. Proposed improvements to customer service practices supported by insights surfaced from customer sentiment data, providing stakeholders with better understanding of best customer service practices.